2018 Collection is finally here!

New Year, New Gear

See New Gear

Shipping & Return Policy

SHIPPING & TRACKING

Your 
Tracking number and shipping information will be emailed as soon as your item is ready to ship. This usually takes about 1 to 2 days after we have confirmed your order. Deliveries takes approximately additional 2-7 business days.


RETURN POLICY

Due to the sensitive nature of our products, we must hold true to our shipping and exchange policy. Please read this document fully document carefully as exceptions will not be made.


OVERVIEW

  • You may return or exchange your item within 30 days of delivery
  • Brooklyn Fixed Gear is not responsible for return shipping charges
  • All returned products are subject to a 10% restocking charge
  • bikes that have been built can not be returned
  • Refunds will be issued after the item has been fully inspected
  • Refunds will only be issued to the original credit card
  • Please allow 2-3 business days for your refund to post to your account.

ORDER CANCELLATIONS

You may cancel your order at any time before the order has shipped. Brooklyn Fixed Gear does not accept order cancellations after an order has shipped. You may return the item within 30 days of delivery. Do not attempt to return items to their shipping origin. They are received in a different warehouse from where they ship. An RMA number must be generated for all returns. Brooklyn Fixed Gear is not responsible for return shipping charges. All returned product are subject to a 10% restocking charge and must be returned freight prepaid. The restocking charge will come out of the order refund amount. Any bikes that has been built or has attempted to be built can not be returned. Items deemed unsellable or that have been attempted to be installed will not be accepted. These items will be re-shipped to you at your expense. Refunds will only be issued after the item has been fully inspected and deemed resellable. Refunds will only be issued to the original credit card that was use when placing your order. Please allow 2-3 business days for your refund to post to your account.


GENERAL RETURNS

You may return or exchange your item within 30 days of delivery. Do not attempt to return items to their shipping origin. They are received in a different warehouse from where they ship. An RMA number must be generated for all returns. Brooklyn Fixed Gear is not responsible for return shipping charges. All returned products are subject to a 10% restocking charge and must be returned freight prepaid. The restocking charge will come out of the order refund amount. Any bikes that has been built or has attempted to be built can not be returned. Items deemed unsellable or that have been attempted to be installed will not be accepted. These items will be re-shipped to you at your expense. Refunds will only be issued after the item has been fully inspected and deemed resellable. Refunds will only be issued to the original credit card that you use when placing your order. Please allow 2-3 business days for your refund to post to your account.

REFUNDS

Refunds will only be issued to the original credit card that you use when placing your order. Please allow 2-3 business days for your refund to post to your account.


EXCHANGES

Brooklyn Fixed Gear accepts item exchanges. Exchanges incur no restocking fees. If the replacement item cost more than the exchange item, a new invoice of the difference amount will be generated and emailed to you. The invoice must be paid before the exchange is approved. If the replacement item cost less than the exchange item, you will be refunded the difference.

You may return or exchange your item within 30 days of delivery. Do not attempt to return items to their shipping origin. They are received in a different warehouse from where they ship. An RMA number must be generated for all returns. Brooklyn Fixed Gear is not responsible for return shipping charges. All returned products are subject to a 10% restocking charge and must be returned freight prepaid. The restocking charge will come out of the order refund amount. Any bike that has been installed or has attempted to be built can not be returned. Items deemed unsellable or that have been attempted to be installed will not be accepted. These items will be re-shipped to you at your expense. Refunds will only be issued after the item has been fully inspected and deemed resellable. Refunds will only be issued to the original credit card that you use when placing your order. Please allow 2-3 business days for your refund to post to your account.


DAMAGED SHIPPING

Brooklyn Fixed Gear does not take responsibility for items damaged during shipping. All damage claims must be filed by the delivery recipient and handled by the respective shipping courier. It is very important to inspect your product thoroughly before accepting and signing for your package. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. If you notice damage to the product during inspection, document the discrepancy, refuse the package and note the damage on the bill of lading.


DEFECTIVE MERCHANDISE

Brooklyn Fixed Gear does not handle any warranty claims for defective items or parts. All of the brands we carry provide a warranty on parts and defects. The lifetime and coverage of these warranties vary. Full Warranty information is included in your product manuals. If you receive a defective item and it’s not due to shipping damages, please contact the respective manufacturer.